today뭩 competitive business environment, providing
high-quality support is not simply a customer requirement, it a competitive
advantage. Budget and resource pressures make funding a first-class customer
support operation difficult. With WebEx Support Center, a Technical Support
Representative (TSR) can view, diagnose and solve problems online. Customer
files can be transferred for off-line analysis, or, with permission, the TSR can
actually run the customer뭩 desktop and download patches or updates to the
customer뭩 computer.
Provide quick visual training by
sharing your own screen to demonstrate products and
features.
Increase customer satisfaction by
instantly downloading and analyzing files or uploading patches directly to the
customer's computer.
Avoid expensive on-site visits and shorten call
times by adding additional support personnel to the meeting or
escalating the call instantly to experts elsewhere in your
organization.
Analyze call sessions to help
refine and improve your process and gain greater customer
satisfaction.
Global support뾦n an
instant
Support Center dramatically improves the
way support organizations interact with their customers. This proven WebEx
service enables rapid diagnosis and resolution of support issues through instant
sharing of and interaction with remote customer desktops. A truly global service
solution, Support Center is available in English, German, French, Japanese,
Korean, Swedish, Traditional Chinese and Simplified Chinese.
Learn
more Read more about Support Center's features to learn
how it can extend the capabilities of your support organization or sign up for a
14 day free trial and experience it yourself.
